Client Satisfaction and Associated Factors Among Family Planning Service Users In Public Health Facilities of Adama Town, Oromia Region, Ethiopia
Tsegaye Beyene,
Usmael Mohammed,
Tilaye Workineh,
Ibrahim Mohammed
Issue:
Volume 3, Issue 2, June 2022
Pages:
21-28
Received:
16 April 2022
Accepted:
23 May 2022
Published:
9 June 2022
DOI:
10.11648/j.ajnhs.20220302.11
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Abstract: Client satisfaction is perception toward the service provider’s performance that meets or exceeds his or her expectation. In Africa 40% of maternal deaths could have been averted through use of family planning services. Client satisfaction has been found as a key determinant of uptake and continued use of family planning services. Information gap about level of client satisfaction towards family and contributing factors were assessed in this study. Therefore this study assessed Client satisfaction and associated factors among family planning service users in public health facilities of Adama town from, October 1 to December 30, Ethiopia, 2018. Methods: Facility based cross-sectional study design was employed among 417 women who come for Family planning service in public health facilities of Adama town was included consecutively. Data was collected by trained data collectors using semi structured and pretested questionnaires. The collected data were coded and entered in to Epi info version 7 and exported to SPSS version 20 for cleaning and analysis. Descriptive statistics was used to summarize socio demographic characteristics, reproductive health related data and to describe magnitude of service satisfaction. Bivariate and multivariate logistic regression models were used to determine the associated factors. Result: A total of 417 study subjects were included in this study with 100% response rate. The mean age was (26.04±4.45SD). About 52.0%; 95% CI (47.5; 56.4) of clients were satisfied with family planning service. No education level (AOR: 3.55; 95% CI: 1.11, 11.35), gravidity <2 (AOR: 3.5; 95% CI: 1.11, 11.35), waiting time within 30 minutes (AOR: 3.55; 95% CI: 1.11-11.35), experience on side effect of methods (AOR: 2.22; 95% CI: 1.04-4.76), written information (AOR: 2.2; 95% CI: 1.04, 4.76) and advised on the side effect methods (AOR: 3.1; 95% CI: 1.38, 7.09) were factors associated with client satisfaction. Conclusion: The level of satisfaction towards family planning service was considerably low compared to study done in similar setting that reported up to 76.4%. Health service provider and health facility management should act on activities that increase client satisfaction. Educational status, gravidity, waiting time, information on side effect of Family planning method, having history of side effect and given written information on side effect were factors associated with level of satisfaction.
Abstract: Client satisfaction is perception toward the service provider’s performance that meets or exceeds his or her expectation. In Africa 40% of maternal deaths could have been averted through use of family planning services. Client satisfaction has been found as a key determinant of uptake and continued use of family planning services. Information gap a...
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Knowledge and Practice of Nurses Regarding Urinary Catheter Care in Selected Hospitals of Asmara, Eritrea
Teame Kiflom Gaim,
Salem Sium Mesfin,
Frewengel Melake Weldeslassie,
Firuz Tesfazieghi Fesiha,
Semere Teklebrhan Tewelde,
Aster Andom Beraki,
Aklilu Gebrit Mebrahtu,
Elsa Afewerki Kesete,
Bietiel Woldemichel Goniche
Issue:
Volume 3, Issue 2, June 2022
Pages:
29-38
Received:
28 April 2022
Accepted:
31 May 2022
Published:
9 June 2022
DOI:
10.11648/j.ajnhs.20220302.12
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Abstract: Background: Urinary catheterization is one of the most common nursing procedures which has a high probability to predispose to CAUTI and other chronic urinary problems and tendency to cause incidences of morbidity and mortality if not practiced properly with adequate knowledge. A number of studies conducted in different countries of the world to assess knowledge and practice of nurses toward Urinary Catheter Care. Hence according to their statistics, catheterization proved to be the main cause of complications and mortality of patients admitted in hospitals. Objective: The aim of this study was to assess staff nurses’ knowledge and practice regarding the care of patients with urinary catheter. Methods: A cross sectional descriptive analytical study was done from February to June 2021 in three purposely selected hospitals (ONRH, Halibet and Sembel Hospitals) of Asmara. All staff nurses in the selected wards of the hospitals, were included in this study (100 staff nurses). A self-administered questionnaire was used to assess the knowledge of staff nurses regarding urinary catheter care and observational checklist was used to assess practices of nurses in the care of patients with urinary catheter. Data was analyzed by computing frequencies percentages and descriptive and inferential statistics, Fisher’s exact test at 95% confidence interval was used to compare scores using SPSS package version 22. Result: The study revealed that majority (68%) of the staff nurses had good level of knowledge and 32% had poor level of knowledge. And more than half (56%) of the staff nurses had good level of practice and the remaining 44% had poor level of practice. Overall 41% of the staff nurses had good level of knowledge and practice, and 17% had poor level of knowledge and practice. Conclusion: The level of knowledge and practice regarding urinary catheter care was found to be low in this study. Recommendation: an intensive training and supervision of staff nurses should be implemented and further studies should be carried out nationwide.
Abstract: Background: Urinary catheterization is one of the most common nursing procedures which has a high probability to predispose to CAUTI and other chronic urinary problems and tendency to cause incidences of morbidity and mortality if not practiced properly with adequate knowledge. A number of studies conducted in different countries of the world to as...
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